Effective date: October 8, 2026
Kaizen Crest Services LLC, doing business as Sheen Exterior Co. ("Sheen"), adopts this policy under 47 CFR 64.1200(d). It is available to anyone on request at info@sheenexterior.com or 385-513-8388, as Section 7 of Sheen's Privacy Policy states.
1. Who this covers
Everyone who calls or texts on Sheen's behalf to sell its services: the owner, sales staff, and any contractor. Sheen's AI phone assistant answers incoming calls only and places no outbound calls.
2. The internal do-not-call list
- Sheen keeps one internal do-not-call list in its admin console (Leads > Do not call, and Stop texts for text messages).
- A request not to be called is recorded the moment it is made, with the number and the name if given, and the number is marked on screen and no longer shown as a number to ring. This is faster than the regulation's limit of ten business days (64.1200(d)(3)).
- A request to stop texts (STOP and similar words, in English or Spanish, or a reply asking to stop) is honored automatically, and the system will not send any text to that number again, for every kind of message, until the person texts START (64.1200(a)(10)).
- Requests are kept for at least five years from the date made (64.1200(d)(6); Privacy Policy Section 9). Erasing a person's data keeps a coded record of the number so the request is still honored.
- A request applies to Sheen and to anyone calling on Sheen's behalf (64.1200(d)(5)).
3. Before any outbound sales call
- Check the internal list first. Never call a number on it.
- For a call to a residential or wireless number with no prior relationship and no permission, check the National Do Not Call Registry, using a copy no more than 31 days old, and do not call a number on it (64.1200(c)(2)).
- Calls to a business's main line are generally outside the residential rules; a sole proprietor's mobile may not be. When unsure, treat the number as residential.
- Call only between 8 am and 9 pm in the called person's time zone (64.1200(c)(1)).
4. On every outbound sales call
Give your name, that you are calling for Sheen Exterior Co., and a number or address where Sheen can be reached (64.1200(d)(4)). If the person asks not to be called, say it will be honored, and record it on the internal list before the end of the day.
5. Training
Everyone covered is shown this policy and how to use the internal list before making any call, and again when either changes (64.1200(d)(2)). The owner keeps a record of who was trained and when.
6. Texts
Sheen sends no promotional texts (SMS Terms Section 1). Sales staff text only people who asked to be texted, about their own request.
7. Review
The owner reviews this policy once a year and whenever the law or Sheen's calling practice changes.