Effective date: September 24, 2026
Last updated: September 24, 2026
These SMS and Messaging Terms ("SMS Terms") govern text messages sent by Kaizen Crest Services LLC, doing business as Sheen Exterior Co. ("Sheen," "we," "us," or "our"), from our business numbers, including 385-513-8388. They apply together with our Terms of Service, and our Privacy Policy explains how we handle your information.
1. What we text: Sheen Service Alerts
Our text messaging program is called Sheen Service Alerts. It carries messages about your own requests, quotes, visits, and account, such as:
- a confirmation of your quote visit or service visit, and a reminder the day before;
- a link to your written quote;
- an "on my way" text with a live link while our technician is driving to you;
- a text when your photo report is ready;
- invoice and receipt links, and notices about your plan, including renewal notices;
- replies to questions you text us;
- one text after you call us and we miss your call (see Section 2); and
- after each job, one text asking you to rate or review our service, and at most one reminder.
We do not send promotional or marketing text messages. This includes our sales staff: they text only people who have asked us to text them, and only about that person's request, such as sending a quote link or confirming a visit. If we ever start a promotional program, it will have its own separate, optional sign-up; we will update these SMS Terms first; and no one will be enrolled in it without separate written consent.
2. How you opt in
You opt in by giving us your mobile number and asking us to contact you about your request, for example by checking the text-message consent box on our booking form or quote page, by texting our business number, or by asking our AI assistant or a member of our staff to text you. We keep a record of when and how you opted in. Agreeing to receive texts is not a condition of buying any service; if you prefer, we will contact you by email or phone instead.
If you call our business number and we miss your call, we may send one automatic text to the number you called from with a link to book or reach us. We send nothing more unless you reply or opt in, and we do not send it to numbers that have opted out.
The consent language on our booking form and quote page reads substantially as follows:
"I agree to receive Sheen Service Alerts text messages from Sheen Exterior Co. at the mobile number I provided about my quote, visits, and account, including reminders, arrival alerts, quote and invoice links, plan notices, and a request to review our service after each job. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy."
3. Message frequency and timing
Message frequency varies with your bookings. A typical service visit generates 3 to 6 messages, and a customer on a recurring plan may receive more in a month with several visits. Except for replies to a call or text you just made to us and time-sensitive messages about a visit that day, we send texts only between 8 a.m. and 9 p.m. in your local time, and we do not send review requests or plan notices on Sundays or legal holidays.
4. Cost
Message and data rates may apply according to your mobile plan. Sheen does not charge for text messages.
5. How to stop
Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message, send any other message that reasonably asks us to stop, or tell us by phone or email at the contacts in Section 10. We may send one text within 5 minutes confirming your opt-out and explaining how to resubscribe, with no marketing content. We stop sending texts promptly after your request and in any case within 10 business days. To start receiving texts again, reply START or ask us to text you.
Texting STOP, CANCEL, or a similar word stops text messages only. It does not cancel a service plan. To cancel a plan, follow Section 4.4 of our Terms of Service.
If you opt out while you have an active booking, quote, plan, or unpaid invoice, we will contact you about those matters by email or by a call from a member of our staff instead, and we will send plan and renewal notices by email only.
6. How to get help
Reply HELP to any message, call 385-513-8388, or email info@sheenexterior.com.
7. Your responsibilities
You confirm that you are at least 18 years old, that you are the account holder for the mobile number you give us or have the account holder's permission to give it, and that you will tell us promptly if you change or give up the number so that we do not text its new owner. You are responsible for any charges from your carrier.
8. Carriers
Texts are sent to mobile numbers on major United States carriers, including AT&T, T-Mobile, and Verizon, and most regional and prepaid carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on network availability and your device settings.
9. Privacy
We use your mobile number to send the messages described in these SMS Terms and to reply to you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the telephone, messaging, and data hosting providers that deliver our texts or store these records on our behalf; our lawyers, insurers, and auditors under a duty of confidentiality when needed to establish, exercise, or defend legal claims; a successor to our business that continues the same text messaging program; or as required by law. We keep a record of your consent and any opt-out. Our Privacy Policy is at sheenexterior.com/legal/privacy.
10. Changes and contact
We may update these SMS Terms by posting a new version at sheenexterior.com/legal/sms with a new "Last updated" date. We will not use a change to enroll you in any new type of message without your consent.
Kaizen Crest Services LLC, doing business as Sheen Exterior Co.
7533 S Center View Ct, Ste N, West Jordan, UT 84084
info@sheenexterior.com
385-513-8388